Refund policy
Refund and Return Policy
Last updated: September 4, 2026
We want you to be happy with your PlainView One. If you're not, send it back within 30 days for a full refund. No restocking fee, no forms, no questions asked.
30-day returns
You have 30 days from the day your order is delivered to request a return, for any reason. To qualify, the camera and its accessories (32GB card, USB-C cable, quick-start guide) should be in the condition you received them, in the original packaging. Normal signs of having been tried out are fine. We can't accept returns on items that are damaged through misuse or are missing major components.
How to start a return
- Email support@plainviewdashcam.com with your order number and let us know you'd like to return the camera. A person replies within one business day (Monday through Friday, Eastern Time).
- We'll send you return instructions and our US return address.
- Pack the camera and accessories in the original box and ship it back. Please use a tracked shipping method and keep your tracking number until the refund is issued.
Return shipping
You're responsible for the cost of return shipping on a change-of-mind return. If the camera arrived damaged, defective, or we sent you the wrong item, we cover return shipping and will either replace the unit or refund you in full, whichever you prefer.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email support@plainviewdashcam.com within 30 days of delivery with your order number and a photo of the issue. We'll make it right at no cost to you.
Refunds
Once we receive your return, we'll inspect it and email you within 3 business days to confirm the refund. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If it's been more than 15 business days since we confirmed your refund and you don't see it, email us and we'll track it down.
Exchanges
We sell one product, so exchanges are handled as a return and a new order. If your unit is defective, we'll replace it directly (see above).
Cancellations
If you need to cancel an order, email us as soon as possible. Orders that haven't shipped will be cancelled and refunded in full. If the order has already shipped, you can return it under the 30-day policy above.
Questions
PlainView Dashcam
1235 East Blvd, Suite E #307
Charlotte, NC 28203, United States
support@plainviewdashcam.com
+1 704-907-5077